Privacy Policy for Kauri Canopy Cakes

At Kauri Canopy Cakes, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, process, and disclose your information when you interact with our online platform, purchase our products, or engage with our services.

Information We Collect

We collect various types of information to provide and improve our services to you. This may include:

• Personal Identification Information: Such as your name, email address, postal address, and phone number when you place an order, register for a baking class, subscribe to our newsletter, or contact us.
• Order Details: Information related to your purchases, including custom cake specifications, dietary requirements (e.g., gluten-free, vegan options), delivery instructions, and payment information (processed securely by third-party payment processors).
• Communication Data: Records of our correspondence if you contact us with inquiries, feedback, or requests.
• Technical Data: Information about your device and how you interact with our online platform, including IP address, browser type, operating system, and browsing history. We collect this primarily through cookies and similar technologies.

How We Use Your Information

We use the collected information for various purposes, including:

• Processing Orders and Services: To fulfill your orders for custom cakes, artisanal pastries, catering, and baking classes, including managing payments, delivery, and customer service.
• Communication: To communicate with you about your orders, respond to your inquiries, send you administrative notifications, and, if you opt-in, send you marketing communications about our products, promotions, and news.
• Service Improvement: To understand how our online platform is used, diagnose technical issues, conduct research and analysis, and improve our website functionality, products, and services.
• Personalization: To personalize your experience on our site, such as remembering your preferences and suggesting products that may interest you.
• Legal Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our agreements.

Sharing Your Information

We do not sell your personal data. We may share your information with third parties only in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, such as payment processors, delivery services, website hosting, and marketing platforms. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer needed, we will securely delete or anonymize your data.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: The right to request copies of your personal data.
• Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: The right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

Security of Your Data

We are committed to ensuring that your information is secure. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

Third-Party Websites

Our online platform may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: